Facility Maintenance

Profile and Services

At 24:seven Facilities Management (FM) involves guiding and managing the operations and maintenance of buildings, precincts and community infrastructure on behalf of property owners. Facilities management is an age-old practice which has existed out of necessity since buildings were first constructed to support human activities. The FM industry is generally acknowledged as having stemmed from services provided by janitors and caretakers during the 1970’s.

The Role of the Modern Facilites Manager

The 24:seven Facilities Manager organises, controls and co-ordinates the strategic and operational management of buildings and facilities in order to ensure the property and efficient operation of all its physical aspects, creating and sustaining safe and productive environments for residents.  In residential buildings this is typically conducted at all times of the day, every day of the year.

The Facilities Manager can consist of a single individual or a team, with services able to be delivered by dedicated ‘in house’ professionals or ‘out sourced’ in whole or part to external providers.

An important role of the Facilities Manager is to provide services, meet varying expectations, support, information, be a good listener, and deal with conflict to create a community environment residents are willing to call home.

24:seven deals with various contractors and suppliers in carrying out maintenance and upgrades, and providing services such as security, cleaning and property maintenance.

In larger buildings 24:seven maybe required to manage staff and be part of the recruitment and induction process. Therefore, they are again required to have excellent people management skills. Their relationship with support staff and contractors is critical in ensuring the building is a great place to live and work.

In many areas the actual title of Facilities Manager is not commonly used, however as the wider industry moves toward greater consistency and standardisation more providers and professionals like 24:seven are adopting it.

Typical Multi-highrise Unit Residential Facilities Management Services include;

– Access and egress

– Asset Management ( Mechanical Services )

– Building Management Control

– Building Code and Regulatory Compliance

–  Building repairs and maintenance

– Cleaning and general maintenance

– Concierge, mail and other ‘soft’ services

– Conserving asset value

– Contract and contractor management

– Energy and water management ( Lighting use, etc )

– Enhancing comfort and amenity for facility users

– Essential Services provision ( Fire systems, etc )

– Gardening and grounds maintenance

– Improving building performance

– Maintaining security for property occupants and assets

– Maintenance planning ( equipment, etc)

– Projecting a building’s identity and image

– Records keeping (legal requirements, monitoring,etc)

– Reducing operational impacts and life cycle costs

– Responding to complaints and suggestions

– Risk management

– Space management (i.e. effective utilisation of space )

– Sustainability projects and implementation

– Tracking and recording energy & water consumption

– Undertaking larger capital or maintenance projects

– Stakeholder engagement

– Waste management

The skills we take pride in at  24:seven is our ability to organise, control and co-ordinate the strategic and operational management of buildings and facilities. This ensures a harmonised approach to building operations and all its physical aspects, resulting in a safer and better functioning facility.